Reference

Your legal terms in one place

Our legal page puts account terms, privacy choices, cookie use and payment-record handling in one clear place before you open an account.

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f9la Your legal terms in one place
CONTACT ROUTES

Get legal help from our team

Legal questions should reach the right queue, not a general inbox. Use the contact path that matches your request, include your registered mobile number or email…

Account terms Ask us about eligibility wording, account access, identity checks or profile changes.
Privacy requests Send privacy questions when you want to access, correct or request removal of personal…
Payment disputes For UPI, Paytm, PhonePe or Google Pay record issues, share the transaction reference and…
DATA CARE

How we handle legal records

Legal handling is practical: collect what is needed, protect it while your account is active, and keep records only for support, security, payment reconciliation or rule-based reasons.

Data collection

We collect account details, login records, device signals, wallet entries and support messages when they are needed to run the account, confirm activity, answer disputes or meet record duties that apply to us.

Cookie control

Cookies help maintain sessions, remember language choices and detect unusual access. Your browser may let you block or clear them, but some account pages may ask you to sign in again.

Account security

When sensitive changes are requested, we may ask for a code, document or transaction reference. These checks protect your wallet, personal details and support history from changes made without permission.

Retention periods

Some records must stay longer than active account use, especially payment entries, dispute files and security logs. We retain them only for the purpose that justifies keeping them, then remove or archive them.

Change requests

If your name, mobile number, email or payment detail is wrong, contact support with proof. We compare the request with your account history before making any legal or profile record change.

Written replies

For privacy, payment or account-access matters, we aim to reply in writing so you have a clear record. Complex checks may take longer when bank or gateway confirmation is needed.

Questions about your rights and access

These answers explain how the legal terms work when you open an account, manage privacy choices or raise a record request. They are written for India and should be read with any account notice shown during sign-in or wallet activity.

You may open an account only where local law permits access. We may check your identity, location-related details and account history before allowing wallet activity or responding to account-specific legal requests.

We may collect profile details, login records, device signals, payment references and support messages. These records help us operate the account, reconcile UPI or wallet activity, answer disputes and protect account access.

Yes. Contact support with the detail that is wrong and proof showing the correct version. We verify your identity first, then update records where the change is allowed and technically possible.

You can request removal through the privacy contact path. Some records, such as payment entries, dispute files or security logs, may need to be retained for lawful record keeping before removal is possible.

Payment references are used to match deposits, check withdrawals, resolve disputes and investigate unusual wallet activity. We do not need your full banking access; transaction references and account-linked records are usually enough.

Updated terms apply from the date shown in the account notice or on this page. If a change affects access, privacy handling or wallet records, we may ask you to accept it before continuing.

Use the support route that matches the issue: account terms, privacy request or payment dispute. Include your registered contact detail and relevant references so we can verify the account before replying.

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